Privacy Policy

Luma Exteriors ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, lumaexteriors.com (the "Website").

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your information.

By using our Website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property address
• Project details and service requests
• Any information submitted through contact forms, estimate requests, surveys, or other communications

Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referring website addresses
• Website usage data

This information helps us improve the Website and understand how visitors interact with our services.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• Improve Website functionality
• Analyze Website traffic and performance
• Remember user preferences
• Measure marketing effectiveness

You may configure your browser to reject cookies; however, some Website features may not function properly.

How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide estimates and service information
• Schedule consultations and appointments
• Communicate regarding projects and services
• Improve our Website and customer experience
• Send service-related communications
• Conduct marketing and promotional activities, where permitted by law
• Detect, prevent, and address fraud, security, or technical issues
• Comply with legal obligations

Text Messages and Marketing Communications

If you provide your phone number, you may receive calls, emails, or text messages regarding your inquiry, estimate request, project, or other services.

Where required by law, we will obtain appropriate consent before sending marketing text messages. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers that assist with Website hosting, analytics, customer relationship management, marketing, or business operations
• Contractors, subcontractors, or business partners involved in providing requested services
• Professional advisors, including legal and accounting professionals
• Government agencies or law enforcement when required by law
• Successors in connection with a merger, acquisition, asset sale, or business transfer

Third-Party Services

Our Website may use third-party services such as analytics providers, advertising platforms, scheduling tools, customer communication platforms, or payment processors.

These third parties may collect information according to their own privacy policies. We encourage you to review those policies before providing information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

We may retain aggregated or anonymized information indefinitely.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of personal information
• Restriction of certain processing activities
• Opt-out of certain marketing communications

To exercise any applicable rights, please contact us using the information below.

Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Your continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Luma Exteriors
9600 Escarpment Blvd. Suite 745-27
Austin, Texas 78749